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Complaints Procedure | The Belmont Clinic

The Belmont Clinic is dedicated to providing all our patients with the highest standards of service and care.

However, in the unlikely event that you are dissatisfied with our customer service or treatment outcomes, we operate a complaint procedure which meets and exceeds national criteria.

Therefore, if you have a genuine cause for complaint we would wish for the matter to be resolved as quickly, appropriately, and as amicably as possible.

Please Note: Under no circumstances will you be discriminated against, or suffer recrimination, as a result of making a complaint. Furthermore, all complaints will be treated with the strictest confidence.

Customer Service Complaints

Should you feel dissatisfied with the level of customer service you have received please click here to submit your complaint.

On receipt of your complaint we shall:

Taking it Further

Should you be dissatisfied with the outcome of your complaint you may refer the matter to the Cosmetic Redress Scheme.

Treatment Outcome Complaints

Is it less than 2 weeks since you had your treatment?

If The Answer Is YES:

Firstly, please refer to your After Care Instructions. Are you facing an adverse reaction to your treatment which is not listed as a common side effect relating to your treatment?

If The Answer Is NO:

Have you attended your review appointment and raised and discussed your concerns with your practitioner?

Taking it Further

Should you still be dissatisfied with the outcome of your complaint after exhausting our complaints procedure you can then contact Healthcare Improvement Scotland who will review your case.

Healthcare Improvement Scotland are the regulator for independent healthcare services across Scotland and accept complaints at any time from a complainant.

Their contact details are:

Healthcare Improvement Scotland
Independent Healthcare Team
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB

T: 0131 623 4342
E: hcis.clinicregulation@nhs.net

 

The Belmont Clinic
3 Belmont Avenue
Uddingston
South Lanarkshire
Scotland
UK
G71 7AX

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